Privacy Policy

    Welcome to EZContact, the multi-agent messaging web app for businesses that integrates different channels, including WhatsApp and Facebook Messenger. At EZContact, the privacy and security of our users are our top priority. This privacy policy is intended to inform you about how we collect, use, protect, and share the information we obtain through our platform. By using EZContact, you agree to the terms described in this privacy policy.

    1. Information Collected: EZContact will collect and store the following information:
      1. Account Information: When you register on EZContact, we will ask for certain personal data, such as your name, email address, and professional contact information.
      2. Company Information: To use EZContact as a messaging tool for your company, we will collect information related to the company, such as its name, location, number of employees, and other relevant details.
      3. Messages and Content: EZContact will access messages and content from different messaging channels linked to the platform, including WhatsApp and Facebook Messenger, in order to provide you with efficient multi-agent messaging service.
      4. Technical Information: EZContact may collect technical information about the device you use to access the platform, such as your IP address, browser type, language, and operating system.
      5. Usage Information: We collect information about how you use EZContact, such as access frequency, session duration, and the features you use most often.
    2. Use of Information: The information collected by EZContact will be used for the following purposes:
      1. Service Provision: We will use the information to operate and improve EZContact, offer user assistance, and manage your account.
      2. Personalization: The collected information will allow us to personalize your experience with EZContact and tailor the services to your specific needs.
      3. Communication: EZContact may send you important notifications about platform changes, updates, or new services, as well as respond to your inquiries and feedback.
      4. Analysis and Improvement: We will use aggregated and anonymous data to analyze usage patterns, improve platform functionality and security.
      5. Legal Compliance: In certain cases, EZContact may use the information to comply with legal requirements and protect our rights and those of our users.
    3. Sharing Information: EZContact is committed to not selling, renting, or disclosing your personal information to third parties for marketing purposes without your prior consent. However, we may share certain information with third parties in the following cases:
      1. Service Providers: EZContact may share information with external service providers who assist us in operating, maintaining, or improving the platform (e.g., hosting providers, data analytics, and security services).
      2. Legal Compliance: We may share information when required by law, in response to a court order, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of other users.
      3. Consent: We may share information with your express consent or according to the options and settings you choose.
    4. Information Security: EZContact takes the security of your data seriously and takes reasonable measures to protect it against unauthorized access, loss, misuse, or disclosure. We use encryption protocols and security technologies to ensure the confidentiality of information.
    5. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless the law requires or allows for a longer retention period.
    6. Links to Third-Party Websites: EZContact may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of those sites before providing them with your personal information.
    7. Changes to the Privacy Policy: EZContact reserves the right to update this privacy policy at any time. We will inform you of any significant changes to this policy by posting a notice on our website or sending you an email. We recommend reviewing this privacy policy periodically to stay informed about how we protect your information.
    8. Contact Us: If you have questions, concerns, or requests related to this privacy policy or how we handle your personal data, please contact us at [contact email].
      Thank you for trusting EZContact for your multi-agent messaging needs. We are committed to your privacy and will do our utmost to protect your personal data and provide you with a secure and reliable experience on our platform.

    Tecnologías Lozano
    Alfonso Reyes 214, Col. Contry 64860, Monterrey, N.L.

    Last Updated: January 16, 2024

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